Terms & Conditions
Independently Crash Tested to offer you and your dog the ultimate protection
Due to the complexity of freight and to convey pertinent information regarding your order, we invoice via email with a secure link for payment by credit card, debit card, eCheck, PayPal or PayPal Credit. Cashiers check or money orders are accepted but order will not ship until after the payment has been received by TransK9 USA, Inc. and cleared. Prior to payment, you must read, understand and accept the terms of sale. Your payment of the invoice means you have read, understood and accept the terms of sale. Payment is required in full no later than the day before planned ship date. If paying by eCheck, order will not ship until payment has cleared which may be 1-3 days after you have initiated from your account. All goods remain the property of TransK9 USA, Inc. until payment is received in full.
We think you'll love your new TransK9 product and we guarantee all boxes recommended and shipped by us, will fit the intended vehicle. Due to variable sizes and shapes of dogs, and varying customer preferences for their space, we do not guarantee fitment of dogs. We will make every attempt to assist in the decision and offer advice and opinions but in no way does this constitute a guarantee of fitments for your dogs. Customer is responsible for ensuring the box size is suitable for their dogs prior to purchase. Returns due to dog fitment or change of mind will be accepted for exchange or refund within 7 days of delivery only if the product(s) remain unused/undamaged and returned with the same packaging. If original packaging is not available, customer is responsible for ensuring the box is safely packaged and arrives to TransK9 USA, Inc. in new/sellable condition. If unsure how to package, call us and we will advise. Returns will be refunded or replaced within 5 days of receipt to TransK9 USA, Inc. LESS ORIGINAL AND RETURN FREIGHT COSTS. Any item found to have been modified, tampered with, incomplete or showing signs of damage/wear caused by use or poor return packaging, will not be refunded. If replacement item cannot be shipped with 5 days, TransK9 USA, Inc. will refund cost of product. If using your own carrier for return, it is your responsibility to claim compensation if the return is lost or damaged in transit.
Dog Cages - All TransK9 USA, Inc. products supplied for commercial use are guaranteed for a period of 12 months from the date of purchase.
All Dog Transit Boxes for supplied for private use are covered by our non-transferable 10 year structural warranty. This warranty covers the following: main body of the box against structural failure during its intended use of transporting dog(s), removable center divider (if fitted), hinges, and door locks. Exclusions to this warranty are, failure due to damage from accident/impact, internal rubber matting/plastic trim, powder coated finish, damage caused by chewing mesh holes or doors. During the warranty period, defective products will be repaired or replaced at our discretion. The cost of returning such items for warranty work will be solely at the expense of the customer. TransK9 USA, Inc. pays for shipping repaired/replaced item back to customer.
TransLock Storage Drawers - The warranty period on TransLock Storage Drawers is 24 months. Exclusions to this warranty are failure(s) due to damage from accident/Impact, internal rubber matting/plastic trim, powder coated finish. During the warranty period defective products will be repaired or replaced at our discretion. The cost of returning such items for warranty work will be solely at the expense of the customer. TransK9 USA, Inc. pays for shipping repaired/replaced item back to customer.
Airflow Fans - Airflow Fans warranty extends to 24 months from the date of purchase including all components. Exclusions are failure due to chewing, damage from accident/impact, inappropriate removal of 12 volt plug resulting in damage to internal wiring (pulling plug from cord). During the warranty period defective products will be repaired or replaced at our discretion. The cost of returning such items for warranty work will be solely at the expense of the customer. TransK9 USA, Inc. pays for shipping repaired/replaced item back to customer.
Electronic Communications - When you visit transk9usa.com, or send e-mails to us, you are communicating with us electronically, and thereby you are consenting to receive communications from us electronically or by other means available. We will communicate with you electronically and/or by telephone. It is further understood that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Copyright and Licenses
The entire contents of this website, including but not limited to: Text, graphics, logos, button icons, Flash movies, images, audio clips, digital downloads, data compilations, and software, are the property of TransK9 USA, Inc. or TransK9 Ltd., its content suppliers or its clients and are protected by Domestic and International copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of TransK9 USA, Inc, or TransK9 Ltd.
You may print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. If you believe any content appearing on our website constitutes a copyright infringement of another party’s rights, please contact us immediately at to notify us of this infringement.
License and Website Access
TransK9 USA, Inc. grants you limited license to access and make personal use of this website and not to download (other than for page caching purposes) or modify it, or any portion of it, except with the express written consent of TransK9 USA, Inc. This website or any portion of this website may not be reproduced, duplicated, adapted, copied, sold, resold, transmitted or otherwise exploited for any commercial purpose without the express written consent of TransK9 USA, Inc. You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, flash movie, page layout, or form) of transk9usa.com without the express written consent of TransK9 USA, Inc. You may not use META tags or any other “hidden text” such as transk9usa.com, transk9, or any other derivative of our domain or company name without the express written consent of TransK9 USA, Inc. You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of transk9usa.com so long as the link does not portray any false, misleading, derogatory, or otherwise offensive matter.
It is further understood and agreed that TransK9 USA, Inc. cannot and does not guarantee or warrant that files made available for downloading through transk9usa.com website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. It is your responsibility for implementing sufficient safeguards and procedures to ensure that any files obtained through transk9usa.com are free from such contaminations.
Disclaimer of Warranty/Limitation of Liability
THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY TransK9 USA, Inc. ON AN “AS IS” AND “AS AVAILABLE” BASIS. TransK9 USA, Inc. MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TransK9 USA, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TransK9 USA, Inc. DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM TransK9 USA, Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TransK9 USA, Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
TransK9 USA, Inc. USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. TransK9 USA, Inc. ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Third Party Links
Linked websites are not under the control of TransK9 USA, Inc. and TransK9 USA, Inc. is not responsible for the contents of any linked site or any link contained in a linked site. TransK9 USA, Inc. provides links to you only as a convenience, and the inclusion of any link does not imply or constitute an endorsement by TransK9 USA, Inc. of the site.
By visiting the transk9usa.com, you agree that the laws of California and the United States of America, without regard to principals of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and TransK9 USA, Inc.
You agree to indemnify, defend and hold harmless TransK9 USA, Inc., its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the website from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of these Conditions of Use (including negligent or wrongful conduct) by you or your use and access of transk9usa.com.
Given the global nature of the Internet, you agree to comply with all local rules including, without limitation, rules about the Internet, data, e-mail, privacy, copyright, and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States of America or the country in which you reside.
TransK9 USA, Inc. failure to insist upon or enforce strict performance of any provision of these Conditions of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Conditions of Use. TransK9 USA, Inc. may assign its rights and duties under these Conditions of Use to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.
Request and Address
Please send notices by care of email to .
Or in writing To:
TransK9 USA, Inc.
1062 Tarento Drive
San Diego, CA 92107